We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.
See how we're making sure we meet the four key standards set by the housing regulator to deliver quality homes and services you deserve.
Customer feedback was used by the Income and Finance teams to review and improve the Shared Ownership Service Charge Review Letter, ensuring that the revised communication is clearer, more accessible and better meets customers’ needs.
See how we helped a customer with mobility and mental health needs regain safe access to their garden.
This case study showcases the transparency, influence and accountability. Particularly fairness and respect and delivering fair and equitable outcomes.
It happens every day and most people say nothing. How can we make changes and prevent hate crime?
Your monthly Customer Conversations is here, and we're coming to you...
Keeping your rent paid in advance can make a real difference to your financial security and help protect your home.
A home viewing became a turning point for one prospective tenant after they disclosed ongoing abuse.
Want to live in a great neighbourhood? It all starts with you! Check out our tips for being a good neighbour and creating a safe, friendly place for everyone.
