Contact us

Find out more about how we can help you with everything from making changes to your tenancy to gas safety advice.

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  • Check your rent balance here

    Speak to us online

  • Advice on dealing with rent arrears

    Please complete the form below:

    Send us a message

    Speak to us online

  • Emergency repairs only

    Our priority is to keep you safe so we will continue with our safety work. That’s things like servicing your gas boiler or completing fire safety work. This is why we are going to focus on emergency repairs so that we can prioritise important jobs.

    What is an emergency repair?

    Book and track your repair using My Account

    Speak to us online

  • Find out what's classed as an emergency repair

  • We expect the very highest level of service from our contractors and we have agreements in place to reflect this.

    If something's not right we need to know.

    Please complete the form below:

    Report an issue with an external contractor

    Speak to us online

  • You can rearrange your gas service appointment here:

    Please complete the form below:

    Rearrange your gas service

    Speak to us online

  • You'll find more info here:

    Please complete the form below:

    Send us a message

    Speak to us online

  • There are a number of options available to you when taking your first steps onto the property ladder.

    Shared ownership is one of them.

    Email Fran, our Development Sales Officer, and get the conversation started today:

    More on Shared Ownership

    Speak to us online

    Chat with us today and we can start looking into your options to take your first steps on the property ladder.  

  • For further information on homelessness, please click the below links relevant to your council.

    Alternatively, if you are currently homeless or believe you may become homeless in the near future, please contact Cheshire East Council on 0300 123 5017 (option 1)

    or 0300 123 5025 (out of hours service).

    Shelter also provide advice relating to homelessness, you can call: 0808 800 4444


  • We're very sorry about your loss. Please remember that we're here to help, if you have any concerns please get in touch.

    You'll find everything you need to know here

    Speak to us online

  • We're very sorry to hear that you or someone you know has been experiencing ASB.

    Find more information on ASB

    Speak to us online

  • Do you smell gas or suspect a gas leak at your property? Call TRANSCO: 0800 111 999

    Follow all advice, given below:

    • Do not smoke or light matches

    • Do not turn electrical switches on or off

    • Open doors and windows

    • Turn off the meter at the control handle unless the meter is in the cellar

    You will also have to contact us on 0800 012 1311 as we will need to attend.

    Top tips to staying gas safe in your home

  • Making sure you're safe and comfortable in your home is very important to us.

    Advice on keeping safe in your home

  • Speak to us online

  • More on fire safety in your home

    Please complete the form below:

    Report a fire hazard

    Speak to us online

  • See our current vacancies

  • Find out what it's like to work for the Trust

  • Please complete the form below:


    Speak to us online

  • We're sorry to hear something isn't quite right.

    Complete the below form and we will aim to respond within five working days.

    You'll find more information about our Compliments, Comments and Complaints procedure here.

    Please complete the form below:

    Send us a message

    Speak to us online

  • Great news, you're thinking about becoming an involved customer, we'd love to have you on board.

    Please complete the form below:

    Let us know how you'd like to get involved

    Speak to us online

  • We are always looking to improve our service and realise that sometimes you may not agree with how we do things. We want to hear from you when this happens too.

    Please complete the form below:

    Your feedback

  • Do you think we've missed something crucial off the website? or perhaps a link isn't working the way it should. Let us know, we'd love to hear your feedback on the website.

    Please complete the form below:

    Report an issue with the website

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  • Sorry to hear that. First of all read our guide and check your internet connection. In office hours please call us or chat to us online. Out of office hours please try again in half an hour, this may be a temporary problem.

    Speak to us online

  • For media enquiries please contact:



How can
we help you
Choose a topic

Emergency contact details

24 hour urgent repairs / emergency support

0800 012 1311

Do you smell gas? Call Cadent

0800 111 999

How to find us

Contact details

Peaks & Plains Housing Trust


Newton Street


SK11 6QJ

For all customer enquiries:
 0800 012 1311 Email
(We aim to respond to emails within 5 working days.)

For media enquiries please email:

Not for customer queries.

Remember, we no longer have a walk in reception at our offices.

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