Contact us

Find out more about how we can help you with everything from making changes to your tenancy to gas safety advice.

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  • Advice on dealing with rent arrears

    Please complete the form below:

    Send us a message

    Live chat

    Weekdays only 10am to 4pm

  • We expect the very highest level of service from our contractors and we have agreements in place to reflect this.

    If something's not right we need to know.

    Please complete the form below:

    Report an issue with an external contractor

    Live chat

    Weekdays only 10am to 4pm

  • You can rearrange your gas service appointment here:

    Please complete the form below:

    Rearrange your gas service

    Live chat

    Weekdays only 10am to 4pm

  • You'll find more info here:

    Please complete the form below:

    Send us a message

    Live chat

    Weekdays only 10am to 4pm

  • There are a number of options available to you when taking your first steps onto the property ladder.

    Shared ownership is one of them.

    Email Fran, our Development Sales Officer, and get the conversation started today:

    DevelopmentSales@peaksplains.org

    More on Shared Ownership

    Live chat

    Chat with us today and we can start looking into your options to take your first steps on the property ladder.  

  • For further information on homelessness, please click the below links relevant to your council.

    Alternatively, if you are currently homeless or believe you may become homeless in the near future, please contact Cheshire East Council on 0300 123 5017 (option 1)

    or 0300 123 5025 (out of hours service).

    Shelter also provide advice relating to homelessness, you can call: 0808 800 4444

     

    Live chat

    Weekdays only 10am to 4pm

  • Do you smell gas or suspect a gas leak at your property? Call Cadent: 0800 111 999

    Follow all advice, given below:

    • Do not smoke or light matches

    • Do not turn electrical switches on or off

    • Open doors and windows

    • Turn off the meter at the control handle unless the meter is in the cellar

    You will also have to contact us on 0800 012 1311 as we will need to attend.

    Top tips to staying gas safe in your home

    Live chat

    Weekdays only 10am to 4pm

  • More on fire safety in your home

    Please complete the form below:

    Report a fire hazard

  • Please complete the form below:

    Compliments

    Live chat

    Weekdays only 10am to 4pm

  • Great news, you're thinking about becoming an involved customer, we'd love to have you on board.

    Please complete the form below:

    Let us know how you'd like to get involved

    Live chat

    Weekdays only 10am to 4pm

  • We are always looking to improve our service and realise that sometimes you may not agree with how we do things. We want to hear from you when this happens too.

    Please complete the form below:

    Your feedback

    Live chat

    Weekdays only 10am to 4pm

  • Do you think we've missed something crucial off the website? or perhaps a link isn't working the way it should. Let us know, we'd love to hear your feedback on the website.

    Please complete the form below:

    Report an issue with the website

    Live chat

    Weekdays only 10am to 4pm

  • Sorry to hear that. First of all read our guide and check your internet connection. In office hours please call us or chat to us online. Out of office hours please try again in half an hour, this may be a temporary problem.

    Live chat

    Weekdays only 10am to 4pm

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Emergency contact details

24 hour urgent repairs / emergency support

0800 012 1311

Do you smell gas? Call Cadent

0800 111 999

Our offices are closed due to COVID-19 restrictions
Only visit if you have an appointment with a member of staff.

Contact details

Peaks & Plains Housing Trust

Ropewalks

Newton Street

Macclesfield

SK11 6QJ

For all customer enquiries:
Call
 0800 012 1311 Email trust@peaksplains.org
(We aim to respond to emails within 5 working days.)

For media enquiries please email: 
comms@peaksplains.org

Not for customer queries.

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