What is ASB?

We believe everyone has the right to enjoy their home and live peacefully alongside their neighbours. To make sure this is possible each person must play their part.

What is anti-social behaviour?

We believe everyone has the right to enjoy their home and live peacefully alongside their neighbours. To make sure this is possible each person must play their part.

Anti-social behaviour includes a wide range of unacceptable behaviour that affects the quality of life for customers and others living or working in the community.

However, some behaviours are not defined as anti-social behaviour. For example, not getting on with your neighbour, a dislike of each other or a lifestyle clash. There are some general lifestyle noises that we will be unlikely to help with such as a baby crying, vacuuming, door shutting, general TV noise etc.

If you look it up in the dictionary, anti-social behaviour is defined as a “conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises or conduct capable of causing housing-related nuisance or annoyance to any person” (Anti-social Behaviour, Crime and Policing Act 2014).

Types of anti-social behaviour

Different types of anti-social behaviour require different actions. Find a list of the most common types of anti-social behaviour:

The criminal act of intentionally, deliberately and, or, maliciously setting fire to buildings, vehicles or property with the intent to cause damage.

Is there a fire burning now? Yes, please call the Fire Service on 999 immediately

Is anyone in danger? Yes, please call the Emergency Services on 999

Is the fire on Trust land or property? Yes, inform us of the details after contacting the emergency services and we will look at the damage/issue.

No, inform the Police and Fire Service on 999

Report ASB.

An assault is carried out by an intentional act of bodily harm, causing physical or harmful contact.

All instances of assault are a criminal offence, report it to the police.

Are you in immediate danger? Yes, please inform the Police on 999 for an emergency or No; please inform the Police on 101 for non-emergency.

Report ASB

Hate crime is an act in which an offender intends to hurt another person based on the victim’s ethnicity, national origin, race, sexual orientation, religious beliefs, or disability.

Examples:

- Using derogatory words another person, based on their race.

- Spray painting of a racial symbol on the side of a property.

All instances of hate crime are a criminal offence, it should be reported to the Police.

Are you in immediate danger? Yes, please inform the Police on 999 for an emergency or No, please inform the Police on 101 for non-emergency.

Is there graffiti indicating a hate crime? Yes, please contact us on 0800 012 1311 to ensure we act promptly to remove this.

Report ASB.

A disagreement between neighbours.

Have you had a chat and tried to resolve the problem face to face?

One of the most effective ways of resolving these types of issues is to speak to your neighbour about it to help them understand how it is affecting you. However, some behaviours are not defined as anti-social behaviour. For example, not getting on with your neighbour, a dislike of each other or a lifestyle clash.

Why not send your neighbour a polite note? If it helps, use our example.

A sound, especially one that is loud or unpleasant or that causes a disturbance.

However, there are some general lifestyle noises that we will be unlikely to help with, such as:

• Footfalls (especially between flats)

• Lights being switched on and off

• General talking coming from both the house or the garden frequently and for prolonged periods)

• Slamming of doors or cupboards

• Babies crying

• Vacuuming, door shutting, TVs etc.

• Mowing the lawn

• Flushing of toilets

• Children playing

• Shouting (unless violent) With noise nuisance, it is important to remember that everyday tasks are done at reasonable times of the day, such as, vacuuming, doors shutting, TVs, mowing the lawn should be tolerated.

Have you had a chat and tried to resolve the problem face to face?

Why not send your neighbour a polite note? If it helps, use our example and fill in the gaps here

You can also report noise nuisance to Environmental Health CE

Wilful damage and destruction caused to property that may or may not be owned by the individual causing the damage.

Is anyone in danger? Yes; please inform the Police on 999 for an emergency or No; please inform the Police on 101 for non-emergency.

Report ASB

Harmful or hazardous use of substances that may or may not include alcohol and illicit drugs. All instances of substance misuse and/or the dealing of should be reported to the Police, as it is a criminal offence.

Is anyone in danger? Yes; please inform the Police on 999 for an emergency or No; please inform the Police on 101 for non-emergency.

Threatening behaviour, verbal or physical, which intentionally puts another person in fear of injury or loss, can be worrying and it's a crime, which should be reported to the Police.

Are you in immediate danger? Yes; please inform the Police on 999 for an emergency or No; please inform the Police on 101 for non-emergency.

Report ASB

• You may benefit from keeping a diary of incidents, including dates, times & a description of what happened/what was said.

• Does the behaviour being reported place a child or vulnerable adult at risk? If Yes - contact your local authority to report this.

 

Talking Therapies is a free service which can help you manage stress, anxiety and other low level mental health issues. Find out more about how Talking Therapies could help you manage your stress or anxiety brought on by ASB.

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