Your tenancy

Tenancy policy

Our tenancy policy sets out the type of tenancy you can have when you become a tenant in one of our homes.

Adding or removing someone to a tenancy

Everything you need to know about adding or removing a tenancy.

Ending a tenancy

If you’re moving home or ending a tenancy you will need to give us four weeks’ notice in writing. Please get in touch if you need help with this.


We realise it may be a difficult time for you and your family, we will do our best to support you and your family through the succession process.

The Trust Tenant Charter – our promises to you

Our Tenant Charter aims to make sure we are clear with you - our customers - about what you can expect from us as your landlord (our ‘offer’) and what we expect from you as our customer (our ‘ask’)

Find out your Tenancy Reference Number

Forgotten you Tenancy Reference Number? Don't worry, we can help with that. Fill in this short form and we'll be in touch.

How we can help

We have dedicated members of our Peaks & Plains team who can offer you support with your tenancy.

Update your information

We are asking all our customers to update the information we hold on them. The more we know about our customers the more we'll be able to support you and provide the very best services.

Tenancy fraud

Tenancy fraud is a criminal offence. Take a look at what tenancy fraud is, the signs to look out for and how you can confidentially report your concerns.

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