Due to the pandemic, the team that answers the phones for out of hours emergencies is busier than usual at the moment.
How to get emergency maintenance help when the office is shutWe've changed the way that we deal with complaints and compliments. In December, we published our first complaint handling self-assessment and you can read it here.
Improving our complaints processThis week, our staff have been packing and delivering children's presents, food parcels and ‘winter warmers’ to members of our community. This has all been made possible by the generosity of our wonderful partners and suppliers.
A warm winter thank youMark Howden, Chief Executive of the Trust, explains why the government's new social housing white paper ties in well with our plans.
Read moreTogether with Cre8, we have cleared up a garage site on the corner of Rutland Road and Moss Lane.
Read moreHealth and Safety Manager, Paul Crossland, explains the importance of this new policy and what you can do if you think we can improve the safety of our homes and services.
Find out moreWe are working with The Leadership Factor (TLF) who will be ringing some of our customers and asking a few survey questions over the next 12 months.
Find out moreMark Howden, Chief Executive of the Trust, explains why there is value in looking back, taking stock and making plans for the future.
Read moreEach year, we produce an Annual Review which looks back over the last 12 months. In our latest review we:
Read our Annual Review hereWe are supporting Fire Door Safety Week. Read about our fire door safety works and how to check your door is fire safe.
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