Book and track your repair
Book and track your repairs the easy way on My Account.
Our Service Standard - Repairs and maintenance
Our Service Standard covers repairs and maintenance of your home. It makes it clear what our responsibilities are and what you can expect from us. Click on each page to find out more about our Repairs and Maintenance Service Standard.
Emergency repairs
These repairs need to be done to avoid serious danger to health and safety or extensive damage to buildings and property.
What to do if you have an emergency repair
Outstanding and rechargeable repairs
Remember, you can check your outstanding repairs on My Account, log in today.
Outstanding and rechargeable repairs
Your responsibilities
Find out what your responsibilities are when it comes to repairs.
Our responsibilities
Find out what our responsibilities are when it comes to repairs in your home.
Gas servicing
Find out what's involved in your annual gas service, we will do our best to answer any questions you may have.