Emergency repairs

These repairs need to be done to avoid serious danger to health and safety or extensive damage to buildings and property.

Emergency contact details

24 hour urgent repairs / emergency support

0800 012 1311

Do you smell gas? Call Cadent

0800 111 999

When you report a repair, we’ll find out what the problem is and determine how much of a priority it is. If your repair is classed as an emergency, we will come out to you within four hours.

What is an emergency?

This depends on what the repair is and on your circumstances, for example if your household includes elderly, vulnerable or disabled people, or infants under three years old.

Examples of emergency repairs that we do during normal working hours:

  • Gas leak / carbon monoxide
  • Security risk (smashed window, door not locking, you are locked out)
  • Any toilet in the household is blocked

  • Unsafe electrical sockets or fittings (including sparking)
  • Some leaks - we'll need to discuss the nature of your leak before we come out to you

  • No heating or hot water

Examples of emergency repairs that we will do outside normal working hours:

  • Gas leak/ carbon monoxide

  • Security risk (eg smashed window, door not locking, you are locked out)

  • Only toilet in the household blocked

  • unsafe electrical sockets or fittings (include sparking)

  • Uncontainable leak

  • No heating or hot water

Register for our email newsletter and receive updates on news and events
Sign up today