Emergency contact details
24 hour urgent repairs / emergency support
Do you smell gas? Call Cadent
These repairs need to be done to avoid serious danger to health and safety or extensive damage to buildings and property.
24 hour urgent repairs / emergency support
Do you smell gas? Call Cadent
When you report a repair, we’ll find out what the problem is and determine how much of a priority it is. If your repair is classed as an emergency, we will come out to you within four hours.
This is when there is a serious risk to you or your home.
We will attend within 4 hours to make safe, however we may need to make a follow on appointment to complete the repair to a satisfactory standard.
The main aim is to ensure everyone is safe and your property is secure. This depends on what the repair is and, on your circumstances. For example if your household includes elderly, disabled people, or infants under three years old.
Examples of emergency repairs:
(If a gas or CO leak is detected, Cadent will cap the gas. If you need remedial work after that, which is our responsibility, you need to contact us to report this.)