Emergency repairs

These repairs need to be done to avoid serious danger to health and safety or extensive damage to buildings and property.

Emergency contact details

24 hour urgent repairs / emergency support

0800 012 1311

Do you smell gas? Call Cadent

0800 111 999

When you report a repair, we’ll find out what the problem is and determine how much of a priority it is. If your repair is classed as an emergency, we will come out to you within four hours.

What is an emergency?

This depends on what the repair is and, on your circumstances, for example if your household includes elderly, vulnerable or disabled people, or infants under three years old.

Examples of emergency repairs:

  • There is a security risk to your home (eg a smashed window, external door not locking, or you are locked out)
  • The only toilet in your home is blocked
  • You have external drains that are blocked and overflowing
  • You’ve got unsafe electrical sockets or fittings (including sparking)
  • You’ve got an uncontainable leak
  • If, during the winter months, you have no heating or hot water. That's 1 November to 31 March.
  • You’ve got a gas or carbon monoxide (CO) leak.
  • Contact Cadent immediately to arrange an emergency visit (0800 111 999).

(If a gas or CO leak is detected, Cadent will cap the gas. If you need remedial work after that, which is our responsibility, you need to contact us to report this.)

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