Our Service Standard covers repairs and maintenance of your home. It makes it clear what our responsibilities are and what you can expect from us. Click on each page to find out more about our Repairs and Maintenance Service Standard.
Explore the Service Standard
- Our responsibilities
- Your responsibilities
- Permissions and alterations
- Our different repairs and safety checks
- Appointments - what happens on the day
- Measuring our performance against the standard
- Your questions answered
How to feedback on our services
Repairs and the law
As a minimum we will always undertake repairs as set out in Section 11 of the Landlord and Tenant Act 1985, this includes managing any Health & Safety risks. We also have a legal obligation to do any repairs as specifically described in your tenancy agreement.