Measuring our performance
How we measure how we are performing against this standard.
How we will manage our repairs and maintenance performance
We will keep track of how we are doing by:
- Monitoring our Key Performance Indicators (KPIs) – how we measure our performance – include the number of appointments made and kept and the number of jobs completed right first time.
- Completing spot checks (inspections) of a sample of finished jobs to check the quality of work completed.
- Reviewing our Compliments and Complaints received.
- Looking at our customer satisfaction feedback.