Compliments and complaints

Send a compliment

We'd love to hear from you if you think we've done something well.

We love compliments

Send us a complaint

When things go wrong, we want to know so we can look into the problem and put it right. Take a look at our simple two-stage complaints process, read our full complaints policy and find out how to take your complaint further should you need to.

Tell us more about your complaint

Complaint Handling Code 2023

We want to respond to your complaints fairly and effectively. This code helps us do just that.

Find out more

Lessons learned

Sometimes things go wrong and we want you to tell us when they do. This is because we want learn from our mistakes, and do our best to prevent them from happening again.

Find out how we've learned from our mistakes

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