Leaseholder Handbook

This handbook is for all our customers who have a long leasehold property. It includes information on service charges, customer service, safety in your home, selling or letting, and sinking funds.

Read our Leaseholder Handbook

Leaseholder Customer Service Standards

These service standards outline how we will meet our responsibilities to leaseholders under the terms of their lease and to meet current legislation.

Read the Leaseholder Customer Service Standards

Ways to pay for leaseholders

If you are a leaseholder there are lots of ways that you can pay – choose whichever works for you.

Ways to pay for leaseholders

All about sinking funds

Sinking funds. What are they and what do they mean for our leaseholders? Take a look at our answers to some common questions - from how they differ to a service charge, how we calculate them and what the money can be used for.

Read all about sinking funds

Insurance for leaseholders

Find out what you need to consider as a leaseholder when it comes to buildings and contents insurance.

All about insurance for leaseholders

Updating your information

We are asking all our customers to update the information we hold on them. The more we know about our Leaseholders the more we'll be able to support you and provide the very best services.

Keep us up to date

Past events

You will find updates and slides from the previous Leaseholder meetings and events.

Find out more

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