We understand you're busy, so we've been working with Orbis - our out of hours call line - to make things easier.
So what's changed?
Orbis have now introduced something called 'queued callback', which means you no longer have to wait on hold. Queued callback will allow you to 'opt out' of the queue and instead be called back when an agent becomes available. You will not lose your position in the queue.
How it works
Queued callback works by
- Allowing callers to opt out of the queue and be called back as soon as an agent becomes available.
- It will detect your phone number or will allow you to input a preferred callback number before you exit the queue.
- Your position in the queue will not be lost.
Want to have your say?
We are committed to making improvements based on what you tell us. So why not get involved and have your say in how things are run here at the Trust?