Your responsibilities

Find out what your responsibilities are when it comes to repairs.

You must take good care of the property including the interior, windows and garage. Although we understand that a certain amount of wear and tear is inevitable, you are responsible for minor repairs such as:

  • Cracked or broken glass
  • Damaged inside doors, handles and hinges
  • Faulty electrical fuses
  • Damaged keys
  • Light bulbs
  • Plugs
  • Toilet seats
  • Damaged bath/ sink plugs
  • Blocked sinks and washbasins
  • Minor cracks in the plaster

You must have written consent from us before removing, building or installing any structures such as:

  • A garage
  • Parking area
  • Shed
  • Greenhouse
  • An outbuilding within the boundary of the property

You will be responsible for all maintenance and repairs to any structure you install with our permission.

Should you make any additions, alterations or improvements to the property or any garden area without our written permission, we might ask you to put the property back in its original condition.

You are responsible for repairs to fixtures or fittings that do not belong to us. In addition, you are responsible for repairs to any alterations or improvements you have made.

Any works undertaken by you must comply with all current building regulations and planning permission. You must make sure you employ suitably qualified contractors for all installations and repair works.

Cancelled repairs

If a repair is cancelled you need to rebook that job.

When to rebook:

  • If you have cancelled a repair.
  • If you were not at home and we couldn't get in to do the work. If this happens we will do our best to let you know that we did turn up.

Now read what our responsibilities are

Useful guides for caring for your home

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