Staff from across the Trust are coming together to work on a project that will help us to properly understand our customers and their needs. But we need to speak to the experts. We might be giving you a call!
Find out more about this project and how to avoid a scamThanks to the donations of our generous suppliers below, we've been celebrating the arrival of Spring by packing and delivering Easter treats to members of our community.
A springtime thank youDue to the pandemic, the team that answers the phones for out of hours emergencies is busier than usual at the moment.
How to get emergency maintenance help when the office is shutEach year, we produce an Annual Review which looks back over the last 12 months. In our latest review we:
Read our Annual Review hereWe've changed the way that we deal with complaints and compliments. In December, we published our first complaint handling self-assessment and you can read it here.
Improving our complaints processThis week, our staff have been packing and delivering children's presents, food parcels and ‘winter warmers’ to members of our community. This has all been made possible by the generosity of our wonderful partners and suppliers.
A warm winter thank youMark Howden, Chief Executive of the Trust, explains why the government's new social housing white paper ties in well with our plans.
Read moreTogether with Cre8, we have cleared up a garage site on the corner of Rutland Road and Moss Lane.
Read moreHealth and Safety Manager, Paul Crossland, explains the importance of this new policy and what you can do if you think we can improve the safety of our homes and services.
Find out moreWe are working with The Leadership Factor (TLF) who will be ringing some of our customers and asking a few survey questions over the next 12 months.
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