At a recent online staff event, we put some questions to the Chair of our Board, Jane McCall. Here she reflects on her first twelve, unusual, months at Peaks & Plains and looks to a promising future.
Read the Q&AWe care about the quality of our homes and the safety and wellbeing of our customers. That's why we've commissioned Savills to undertake stock surveys at a number of our properties. So, you may be contacted to have a survey arranged.
Find out what this means for youOur newest edition of PlainSpeaking is live. Read about our tenant charter (which encourages us both to have another look at our commitments to each other), what we’re doing to protect our neighbourhoods, and our new gardening competition.
Read our newsletterHow we plan to get our services back on track.
Find out what this means for youStaff from across the Trust are coming together to work on a project that will help us to properly understand our customers and their needs. But we need to speak to the experts. We might be giving you a call!
Find out more about this project and how to avoid a scamThanks to the donations of our generous suppliers below, we've been celebrating the arrival of Spring by packing and delivering Easter treats to members of our community.
A springtime thank youDue to the pandemic, the team that answers the phones for out of hours emergencies is busier than usual at the moment.
How to get emergency maintenance help when the office is shutEach year, we produce an Annual Review which looks back over the last 12 months. In our latest review we:
Read our Annual Review hereWe've changed the way that we deal with complaints and compliments. In December, we published our first complaint handling self-assessment and you can read it here.
Improving our complaints processThis week, our staff have been packing and delivering children's presents, food parcels and ‘winter warmers’ to members of our community. This has all been made possible by the generosity of our wonderful partners and suppliers.
A warm winter thank you
