The Trust Tenant Charter – our promises to you

Our Tenant Charter aims to make sure we are clear with you - our customers - about what you can expect from us as your landlord (our ‘offer’) and what we expect from you as our customer (our ‘ask’)

Our service standards

Service standards


We've summarised The Trust Tenant Charter in this short video:

Your home

Your home is at the heart of your relationship with us. Working together, we’ll both make sure you can continue to enjoy it.

Our relationship

We’re proud to offer quality customer service and our relationship with you is important to us.

Your tenancy

Your tenancy is the contract between you and us that allows you to live in your home. Find out what you can expect when you sign a tenancy agreement with us.

The Trust Tenant Charter does not change the terms and conditions of your existing tenancy agreement.

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