Customer Conversations - your monthly Customer Voice

So, what's changed?

We used to hold formal quarterly meetings. Now we've moved to informal monthly conversations that are easier to join and focus on a different topic each month.

There's no formal agenda and no pressure to speak. You can:

• Ask questions

• Challenge us

• Hold us to account

• Hear from our Management Teams

• Meet other customers

• Just drop-in to listen

Each month will look into a specialist area ran by our staff expert! If you have questions about something else, we can take them away to the relevant team and get back to you.

In May 2026 we spoke to our ‘Commentator Panel’ about what matters most, which has helped guide what conversations we’ll be hosting.

What we've discussed so far:

• July 2026 - Grounds Maintenance.

Why should I join?

Our monthly Customer Conversations gives you the opportunity to constructively challenge us and ask the difficult questions.

Your feedback helps us to make real improvements to the things that matter most to you, our customers. Whether you have a lot to say or simply want to listen - be part of the conversation.

You don't need to tell us you're coming, just drop in.