Send a compliment
We'd love to hear from you if you think we've done something well.
Send us a complaint
When things go wrong, we want to know. This means we can look into the problem and put it right.
Complaint Handling Code
We want to respond to your complaints fairly and effectively. This code helps us do just that.
Sometimes things go wrong and we want you to tell us when they do. This is because we want learn from our mistakes, and do our best to prevent them from happening again.