The Support and Enforcement Team are sometimes known as the team who resolve cases of anti-social behaviour. Anti-social behaviour (also known as ASB) refers to a wide range of unacceptable behaviour in the community. ASB can include things like neighbour disputes, arson, noise, assault, hate crime. You can find out more about ASB and how to report it to the Trust here.
Take a look at the key role Kirsty plays within our Support and Enforcement Team.
Tell us about yourself
I’m Kirsty and I’m the Support and Enforcement Administrator for the team.
My job is very varied, I get to work with the Community Resolution Officers, the managers and with our customers - supporting with all areas of anti-social behaviour, safeguarding and tenancy sustainment cases.
What's your favourite thing about your role?
I work closely with the Community Resolution Officers as well as our sustainment team.
I’ve learnt a lot about the wider support within Cheshire East, and what a difference can be made when different agencies (like the police or social services) come together to support individuals and their families.
How did you start working in this sector? Was there anything that made you want to work with our communities?
I’ve been with Peaks & Plains since 2019.
I had been working for a Stockport based social housing provider for 5 years, but being a Macclesfield resident I was keen to stay in the sector but work within my local community.
Tell me about a day at work that you’re really proud of
I’m often the person who picks up all the initial online reports in respect of anti-social behaviour (you can report ASB using this form here!)
I try to speak to everyone involved to get a clear understanding of the problem they are facing. This can include very sensitive or traumatic experiences. Once I have all the details, I then allocate the case to the capable hands of one of our Community Resolution Officers.
When a case is closed, maybe days, weeks or months later, I get the chance to speak to the people that reported the problem again to find out if it is now resolved – and most importantly, if they are happy with the work that’s been done!
I love hearing the relief from so many people. They had this big problem with anti-social behaviour, and now have had that weight lifted.
What do you do in your spare time?
I have two young daughters so keep busy with them. I enjoy the theatre and the arts, I also love all things foodie! So will happily be cooking at home, or trying any new local café, bar or restaurant. I’m a regular at the Macclesfield Treacle Market!
Meet the rest of the team
- Meet Lyn, Customer Support and Community Resolution Officer
- Meet Abi, Lead Community Resolution Officer
- Meet Lucy, Community Resolution Officer
- Meet Sue, Community Resolution Officer