Our policies
Our policies explain our approach to a range of topics, from health and safety and anti-social behaviour to compliance and complaints.
What is the ‘Policy Check’ badge?
When you see this badge on a Trust policy it means that we have involved customers in its creation.
Here are some of the ways that we have involved customers in polices that directly relate to them and our services.
- We invite our Challenge Group to discuss new policies with the people who write them.
- We share customer policies with our Digital Panel.
- We take recommendations from customers back to our management team.
If you’d like to comment on future policies – or our services more generally – email getinvolved@peaksplains.org or visit Your Voice.
You can request a paper copy of our policies and we can provide these in alternative formats such as large print or in a different language.
Or if you'd like a copy of a specific policy that is not listed here please email trust@peaksplains.org
- Adaptations Policy
- Allocation Policy
- Anti-Social Behaviour and Hate Crime Policy
- Anti-Fraud, Bribery and Corruption Policy
- Anti-Money Laundering Policy
- Asbestos Policy
- CCTV Policy
- Communal Areas Fire Safety Policy
- Compensation Policy
- Complaints Policy
- Damp and Mould Policy
- Data Protection Policy
- Decant Policy
- Domestic Abuse Policy
- Empty Property Management Policy
- Equality, Diversity and Inclusion Policy
- Estate Management Policy
- Fire Safety Policy
- Former Tenant Arrears and Credits Policy
- Gas Servicing Policy
- Health & Safety Policy
- Hoarding Policy
- Involved Customers Expenses Policy
- Local Lettings Policy
- Mutual Exchange, Assignment and Succession Policy
- Pets Policy
- Reasonable Adjustments Policy
- Rent Collection and Arrears Management Policy
- Rent Setting and Service Charges Policy
- Rent to Buy Policy
- Repairs Policy
- Right to Buy & Right to Acquire Policy
- Risk Management Policy
- Safeguarding Policy
- Shared Ownership First Come, First Served Policy
- Shared Ownership Affordability Policy (inc minimum surplus income).
- Shared Ownership and Sales Policy
- Smoke Alarm and Carbon Monoxide Policy
- Tenancy Policy
- Tenancy Fraud Policy
- Transfer Policy
- Unacceptable Behaviour Policy
- Value for Money & Social Value Strategy
- Vulnerable Persons Policy
- Whistleblowing Policy
For leaseholders