Our responsibilities

It’s our responsibility to make sure that the Trust owned grounds maintenance areas are kept as they should and ensure the grass, hedges, shrubs and pathways are kept neat and tidy.

We’re responsible for cutting Trust owned communal grass during the April – October season, carrying out shrub and hedge cuts to Trust owned areas outside of the bird nesting season, and managing non-native invasive weeds in communal areas.

We believe that attractive neighbourhoods add to the sense of pride you have in your community and that the environment contributes to your quality of life.

To help us achieve this, our grounds maintenance service, provided by our carefully selected contractor Idverde Ltd, maintains our green spaces by:

  • Cutting grass 16 times a year
  • Pruning shrubs, bushes and maintaining borders twice a year

  • Cutting hedges twice a year

  • Maintaining trees (all our trees in communal areas have been surveyed and tagged with an ID tag, which we use to monitor trees and carry out maintenance)

  • Lawn edgings twice a year

  • Weed spraying (spot spraying)

  • Leaf collection (October to December)

Your grass is due to be cut twice a month between April and October, with the aim to cut your grass every 14 days (10 working days) which will ensure a consistent grass cut keeping your grounds maintenance area in good condition during the cutting seasons. The seasons may differ depending on weather conditions (Begin cutting earlier than April and later than October).

Unfortunately bad weather sometimes affects the work the grounds maintenance contractor are able to do. If it’s raining they’ll still cut grass. But in extreme weather the machines might damage the grass or lift mud to the surface, which might mean we’re not able to finish the job or the job won’t be as pleasing on the eye as it would be in dry conditions. If you aren’t happy with the condition the grass is left in please contact the trust and we will look into your query further.

The standard of our contractor's work is monitored by our Estate Services Team and Idverde UK management when they carry out their inspections. Customer feedback is also welcomed and provides a great deal of information regarding the Performance of our Grounds Maintenance Contractor.

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