Neighbourhood Roadshow
We'll be heading to Lacey Green on Wednesday 31st July 2024. We'd love to see you there for a chat!
Wilmslow and Handforth residents can access a wide range of support from our staff, from keeping your home safe and caring for the shared green spaces to tackling ASB and listening to your views. We're here for our Wilmslow and Handforth residents.
Your Neighbourhood Team for Wilmslow and Handforth
The Income Officer for Wilmslow and Handforth is Penny Oldham.
Who are the Income Team?
Our team of five works with any customer who needs us. We help them to pay their rent and service charges and support them in maintaining their tenancy.
What do we do?
We:
- help with benefit claims
- signpost customers to sources of help (eg food banks and financial support)
- work with customers to develop and implement payment plans
- support previous tenants to clear their debts
- visit our customers if necessary
- link in with other community-based activities that provide a wide range of support.
The Neighbourhood Officer for this area is Jess Sharpley.
You can contact Jess by emailing trust@peaksplains.org
Our Income and Neighbourhood Teams, who focus on helping you maintain your tenancy, are on hand to help.
What's happening in your area...
Events and meetings
On Wednesday 24 May 2023, we visited your area as part of our estate walkabout.
We'll be holding more Estate Walkabouts in your area soon. We will aim to identify health & safety issues through estate inspections, and scheme visits by our officers, but welcome you to contact us and report anything you see too.
Customer satisfaction
From July - September 2023, customers* living in Wilmslow and Handforth told us they were 46% satisfied with the overall service from us.
- 90% of customers told us they were satisfied with how well customers were kept informed.
- However 0% of customers with shared spaces told us they were satisfied with how well they were maintained and clean. We are currently speaking to customers about our Grounds Maintenance service. You can provide feedback on the service Grounds Maintenance Consultation (peaksplains.org)
Find out how we are doing - from repairs performance and customer satisfaction to the impact we have on our communities and the work we do with partners here: Our Performance.
*13 customers completed the survey
Customers, homes and other properties
Average age of a Peaks & Plains customer is 55.
Average age of Peaks & Plains customers who live in Wilmslow and Handforth is 55.
In Wilmslow and Handforth, we have 472 homes. These are made up of:
9 bungalows
202 flats
261 houses
In the area we also have:
76 garages
1 community centre
91 inside shared spaces.
Did you know we’ll install smoke and/or heat detectors to current fire safety regulations in all shared spaces and service these in line with the British Standard?
We make sure that our homes are well maintained and safe
We plan to invest £2,174,652 over the next 1 - 5 years in this area.
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Every year, we service 988 gas appliances in the area.
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All gas heating systems including gas boilers, gas fires and other gas appliances that have been provided by us will be serviced annually.
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We’ll install and maintain carbon monoxide monitors in all homes with an open flue, solid fuel or where the boiler is in a bedroom/living area.
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All domestic and communal electrical wiring will be tested every 5 years.
- We will carry out surveys and maintain an asbestos register which will record the presence of any asbestos in internal and communal areas. We will repeat this survey according to best practice guidelines. These guidelines differ depending upon the type, location and condition of any asbestos found.
- See also: Safety at home
Windows in all homes will be double glazed, and loft insulation will be improved as much as possible to help reduce your energy bills. Where appropriate we will also install alternative technology such as air source heat pumps or solar panels.
We’ll respond to all requests for adaptations from occupational therapists and install level access showers as a replacement to baths in all older person accommodation.
See also: Aids and adaptations
External painting and internal communal areas will be repainted every 7 years.
(Unless lease agreements specify earlier, or the condition of individual schemes requires a different timescale.)
The approach to replacing all major building components (such as windows, doors, kitchens and boilers) will depend on their current condition and whether they form part of our improvements programme of work.
Stock condition surveys and individual inspections will take place to determine whether replacement is required. This will identify where a component needs to be replaced earlier than scheduled, or where replacement works can be rescheduled due to the component not needing to be replaced.
Your voice in Wilmslow and Handforth
Customers in your area have made an impact
We're looking for someone to join our Challenge Group who lives in this neighbourhood.
See how you can get involved to find out more about the Challenge Group and Grounds Maintenance Residents’ Group.
Read more about what we've learnt from recent complaints
Anti-social behaviour
We believe everyone has the right to enjoy their home and live peacefully alongside their neighbours. To make sure this is possible each person must play their part.
During July - September 2023, 71% of customers living in your area who responded to our survey said they were satisfied with our approach to ASB.
In the last 12 months, we have dealt with and resolved 22 anti-social behaviour and hate crime cases in the area. Here is a summary.
6 neighbour disputes
4 noise-related
6 threatening behaviour
1 verbal abuse
1 domestic abuse
2 harassment
1 hate crime
1 property damage
The Trust takes a multi-agency approach to dealing with ASB, there are a number of early interventions we can take such as referring cases for mediation, referring cases into complex case forums, using warnings and acceptable behaviour contracts and where necessary taking legal action such as a Civil Injunction or Possession Proceedings. We work closely with the Police and when required support them when they apply for a Closure Order against a property managed by the Trust. In most cases early interventions are successful and the Trust is able to resolve issues at the earliest opportunity.
Find out more about what we mean by 'anti-social behaviour' and how you can report it.
Related links from the Trust
Get involved in your community
We are looking for people in Wilmslow and Handforth to help us to shape and improve our services. Would you like to get involved?