Neighbourhood Roadshow
We'll be heading to Cornbrook Road & Parkgate Road on Wednesday 22nd May 2024. We'd love to see you there for a chat!
On the Moss Estate we have teams who are working hard to keep you safe, tackle ASB and support you with your tenancy. Find out about all the work that we are doing in your area in South Macclesfield and how you can get involved with Peaks & Plains.
Your Neighbourhood Team for Macclesfield South and Moss Rose
The Income Officer for Macclesfield South and Central is Tilly Lake.
Who are the Income Team?
Our team of five works with any customer who needs us. We help them to pay their rent and service charges and support them in maintaining their tenancy.
What do we do?
We:
- help with benefit claims
- signpost customers to sources of help (eg food banks and financial support)
- work with customers to develop and implement payment plans
- support previous tenants to clear their debts
- visit our customers if necessary
- link in with other community-based activities that provide a wide range of support.
The Neighbourhood Officer for this area is Charlotte Crisp.
You can contact Charlotte by emailing trust@peaksplains.org
What's happening in your area?
Events and meetings
Our team were out and about in your area to make sure everything is as it should be on 08 September 2023.
We'll be holding more Estate Walkabouts in your area soon. We will aim to identify health & safety issues through estate inspections, and scheme visits by our officers, but welcome you to contact us and report anything you see too.
Customer satisfaction
From Jan-March 2024, customers* living in Macclesfield South told us they were 65% satisfied with the overall service from us.
- 81% of customers were satisfied that rent was value for money.
- However only 44% of customers who had a complaint in the last 12 months were happy with the way it was handled.
Due to these results, the Trust is working to increase awareness of the complaints process including what happens at each stage and what is considered a complaint. We have also created a useful leaflet on what is involved in the complaint process.
You can find out more about our complaints process here.
Find out how we are doing - from repairs performance and customer satisfaction to the impact we have on our communities and the work we do with partners here: Our Performance.
*49 customers completed the survey
Customers, homes and other properties
Average age of a Peaks & Plains customer is 55.
Average age of Peaks & Plains customers who live in Macclesfield South (including Moss Rose) is 50.
In Macclesfield South and Moss Rose, we have 716 homes. These are made up of:
177 bungalows
147 flats
392 houses
In the area we also have:
20 garages
23 car parking spaces
42 inside shared spaces.
Did you know we’ll install smoke and/or heat detectors to current fire safety regulations in all shared spaces and service these in line with the British Standard?
We make sure that our homes are well maintained and safe
We plan to invest £4,268,034 over the next 1 - 5 years in this area.
We're making energy efficiency upgrades to our homes on the Moss Rose, with E.on Energy Solutions carrying out the work alongside their contractors.
We're targeting homes with the 'worst' energy efficiency ratings first. Our overall target is to make sure all our homes on this estate have an energy efficiency 'band C'.
We'll be improving 300 homes using the Social Housing Decarbonisation Fund Wave 2 - this is a pot of money we've been awarded by the government to improve energy efficiency.
We're focusing on improving insulation with measures like:
- cavity wall insulation (removing old insulation and refilling your walls with a modern product)
- loft insulation (increasing the depth of any existing insulation or installing it in full if there isn't any)
- underfloor insulation (where it's technically possible, we are looking to insulate underneath any suspended timber ground floor)
- improve ventilation (this includes: replacing old or broken extract ventilation fans, making sure you have window trickle vents are that are up to standard and functional, and your internal doors have a small undercut to make sure you have airflow through your home).
If you're worried about this work and it's been confirmed that changes are needed to your home, get in touch with us in any of the usual ways.
- Call 0800 012 1311
- Email Trust@peaksplains.org
Not been contacted?
Your home might already be at 'band C' or above. This doesn't mean that we won't need to do work to improve your home in the next couple of years though - we need to wait and see what new standards are approved by the government.
Windows in all homes will be double glazed, and loft insulation will be improved as much as possible to help reduce your energy bills. Where appropriate we will also install alternative technology such as air source heat pumps or solar panels.
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Every year, we service 1550 gas appliances in the area.
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All gas heating systems including gas boilers, gas fires and other gas appliances that have been provided by us will be serviced annually.
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We’ll install and maintain carbon monoxide monitors in all homes with an open flue, solid fuel or where the boiler is in a bedroom/living area.
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All domestic and communal electrical wiring will be tested every 5 years.
- We will carry out surveys and maintain an asbestos register which will record the presence of any asbestos in internal and communal areas. We will repeat this survey according to best practice guidelines. These guidelines differ depending upon the type, location and condition of any asbestos found.
- See also: Safety at home
We’ll respond to all requests for adaptations from occupational therapists and install level access showers as a replacement to baths in all older person accommodation.
See also: Aids and adaptations
External painting and internal communal areas will be repainted every 7 years.
(Unless lease agreements specify earlier, or the condition of individual schemes requires a different timescale.)
The approach to replacing all major building components (such as windows, doors, kitchens and boilers) will depend on their current condition and whether they form part of our improvements programme of work.
Stock condition surveys and individual inspections will take place to determine whether replacement is required. This will identify where a component needs to be replaced earlier than scheduled, or where replacement works can be rescheduled due to the component not needing to be replaced.
Your voice in Macclesfield South and Moss Rose
Our Challenge Group meets every five weeks, but we have a range of ways to get involved for anyone living in Macclesfield South.
Meeting our involved residents
One member of our Challenge Group lives in this neighbourhood.
Why don't you consider getting involved too or send your Challenge Group a question?
Want to talk to us?
We hold a drop-in 'housing surgery' at the Gawsworth Hub on the 2nd Wednesday of the month, from 9-11am.
Read more about what we've learnt from recent complaints
Local support and partners
Anti-social behaviour
We believe everyone has the right to enjoy their home and live peacefully alongside their neighbours. To make sure this is possible each person must play their part.
During October - December 2023, 68% of customers living in your area who responded to our survey said they were satisfied with our approach to ASB.
In the last 12 months, we have dealt with and resolved 41 anti-social behaviour and hate crime cases in the area. Here is a summary.
11 neighbour disputes
15 noise-related
2 vandalism
2 threatening behaviour
1 domestic abuse case
4 substance abuse
1 hate crime
5 property damage
The Trust takes a multi-agency approach to dealing with ASB, there are a number of early interventions we can take such as referring cases for mediation, referring cases into complex case forums, using warnings and acceptable behaviour contracts and where necessary taking legal action such as a Civil Injunction or Possession Proceedings. We work closely with the Police and when required support them when they apply for a Closure Order against a property managed by the Trust. In most cases early interventions are successful and the Trust is able to resolve issues at the earliest opportunity.
Find out more about what we mean by 'anti-social behaviour' and how you can report it.
Related links from the Trust
Get involved in your community
We are looking for people in Macclesfield South to help us to shape and improve our services. Would you like to get involved?