Estate inspections
We'll be heading to Knutsford on Friday 31 May 2024. Stop us and say hi!
Knutsford, Mobberley and Chelford are great to places to live, but did you know that Peaks & Plains provides a wide range of ways to support it’s local residents, from keeping you safe in your home to listening to your views? Find out more.
Your Neighbourhood Team for Knutsford
The Income Officer for Knutsford is Penny Oldham.
Who are the Income Team?
Our team of five works with any customer who needs us. We help them to pay their rent and service charges and support them in maintaining their tenancy.
What do we do?
We:
- help with benefit claims
- signpost customers to sources of help (eg food banks and financial support)
- work with customers to develop and implement payment plans
- support previous tenants to clear their debts
- visit our customers if necessary
- link in with other community-based activities that provide a wide range of support.
The Neighbourhood Officer for this area is Gemma Jackson.
You can contact Gemma by emailing trust@peaksplains.org
Our Neighbourhood and Income teams focus on helping you maintain your tenancy.
What's going on?
Events and meetings
Past events
- The Trust's plans for developments on the site of Winstanley House
- Resident consultation on Warren Close, Knutsford
Customer satisfaction
From Jan-March 2024, customers* living in Knutsford told us they were 68% satisfied with the overall service from us.
- 90% of customers were satisfied that their rent is value for money.
- However only 14% of customers were satisfied with how complaints were handled. That is why we will be providing regular updates on lessons we have learnt from complaints to show how we are listening and improving our services for customers. You can also view what impact you can make on our services here.
Find out how we are doing - from repairs performance and customer satisfaction to the impact we have on our communities and the work we do with partners here: Our Performance.
*22 customers completed the survey
Customers, homes and other properties
Average age of a Peaks & Plains customer is 55.
Average age of Peaks & Plains customers who live in Knutsford is 55.
In Knutsford, we have 440 homes. These are made up of:
22 bungalows
170 flats
248 houses
In the area we also have:
78 garages
3 shops
69 inside shared spaces.
Did you know we’ll install smoke and/or heat detectors to current fire safety regulations in all shared spaces and service these in line with the British Standard?
We make sure that our homes are well maintained and safe
We plan to invest £2,617,439 over the next 1 - 5 years in this area.
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Every year, we service 1083 gas appliances in the area.
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All gas heating systems including gas boilers, gas fires and other gas appliances that have been provided by us will be serviced annually.
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We’ll install and maintain carbon monoxide monitors in all homes with an open flue, solid fuel or where the boiler is in a bedroom/living area.
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All domestic and communal electrical wiring will be tested every 5 years.
- We will carry out surveys and maintain an asbestos register which will record the presence of any asbestos in internal and communal areas. We will repeat this survey according to best practice guidelines. These guidelines differ depending upon the type, location and condition of any asbestos found.
- See also: Safety at home
Windows in all homes will be double glazed, and loft insulation will be improved as much as possible to help reduce your energy bills. Where appropriate we will also install alternative technology such as air source heat pumps or solar panels.
We’ll respond to all requests for adaptations from occupational therapists and install level access showers as a replacement to baths in all older person accommodation.
See also: Aids and adaptations
External painting and internal communal areas will be repainted every 7 years.
(Unless lease agreements specify earlier, or the condition of individual schemes requires a different timescale.)
The approach to replacing all major building components (such as windows, doors, kitchens and boilers) will depend on their current condition and whether they form part of our improvements programme of work.
Stock condition surveys and individual inspections will take place to determine whether replacement is required. This will identify where a component needs to be replaced earlier than scheduled, or where replacement works can be rescheduled due to the component not needing to be replaced.
Your voice in Knutsford
Our Challenge Group meet every five weeks.
Customers in your area have made an impact...
One member of our Grounds Residents Maintenance Group lives in Knutsford.
Why don't you consider getting involved too?
Read more about what we've learnt from recent complaints
Local support and partners
What is happening in your area...
We believe everyone has the right to enjoy their home and live peacefully alongside their neighbours. To make sure this is possible each person must play their part.
During October - December 2023, 67% of customers living in your area who responded to our survey said they were satisfied with our approach to ASB.
In the last 12 months, we have dealt with and resolved 14 anti-social behaviour and hate crime cases in the area. Here is a summary.
5 noise-related
1 threatening behaviour
1 verbal abuse
3 domestic abuse cases
2 harassment
1 hate crime
1 Assault
The Trust takes a multi-agency approach to dealing with ASB, there are a number of early interventions we can take such as referring cases for mediation, referring cases into complex case forums, using warnings and acceptable behaviour contracts and where necessary taking legal action such as a Civil Injunction or Possession Proceedings. We work closely with the Police and when required support them when they apply for a Closure Order against a property managed by the Trust. In most cases early interventions are successful and the Trust is able to resolve issues at the earliest opportunity.
Find out more about what we mean by 'anti-social behaviour' and how you can report it.
Get involved in your community
We are looking for people in Knutsford to help us to shape and improve our services. Would you like to get involved?