Reporting a noise issue
If you're having concerns about noise - tell us.
Noise
Living near others means that some level of noise is to be expected, however, when noise becomes persistent or disruptive, it can affect how comfortable you feel in your home.
What counts as 'normal' household noise?
Under our Good Neighbourhood Management Policy, the following are generally considered normal and not anti-social behaviour:
Babies crying
Talking or laughing
Doors closing
Flushing toilets
Walking around the home
Vacuuming or using white goods
DIY during reasonable hours
One-time celebrations
Children playing
Cooking smells
Occasional dog barking
When does noise become a problem?
We use the following criteria to decide how to respond:
Unintentional Disturbance: Managed under our Good Neighbourhood Management Policy.
Persistent, Unintentional Disturbance: If it continues for more than 30 minutes at a time over 5 consecutive days, it may be escalated to our Anti-Social Behaviour & Hate Crime Policy.
Intentional Disturbance: Treated as anti-social behaviour.
We understand that personal circumstances can affect how noise is experienced. If you have a vulnerability or a support need, please let us know; We’ll work with you and partner agencies to find the best way forward.
What you can do first
We encourage customers to try resolving issues informally where possible. This might include:
Speaking calmly with your neighbour
Using respectful written communication
Seeking mediation (we may help arrange this)
Signing a Good Neighbour Agreement
If you feel unable to approach your neighbour, or if the issue continues, you can report it to us.
Being mindful of noise in your home can help maintain positive relationships with your neighbours. Here are some practical tips to reduce the likelihood of complaints:
Try to carry out household tasks like washing, vacuuming, and DIY projects between 7 am and 11 pm. Let neighbours know in advance if you're doing noisy work. Use well-maintained tools, quieter settings, or hand tools where possible.
Whether it's your TV, radio, or music, keep the volume at a level that isn’t audible outside your home - especially during late hours. If you can hear it from outside, it’s probably too loud.
Everyone has different music tastes, so keep yours at a respectful volume - especially bass, which travels easily. If you play an instrument, choose times and spaces that minimise disruption.
Wearing soft-soled shoes indoors also helps to minimise noise - especially in flats.
Close your doors gently and avoid slamming them.
Gardens are for relaxing and enjoying - but noise carries easily to neighbours.
To avoid complaints, let neighbours know if you're hosting a party or BBQ and avoid loud music outdoors. If anyone raises concerns, consider lowering the volume, move the party indoors, and end it at a reasonable time.
Pets can be a source of comfort, but also noise. To minimise disruption:
- Dogs often persistently bark more when stressed or left alone. Ensure they’re well-fed, exercised, and consider training or companionship if barking persists.
- Cats may fight or wail, especially at night. If neighbours raise concerns, try keeping them indoors overnight.
- Caged birds and small pets can be noisy, especially at night. Place cages away from shared walls and sleeping areas to reduce disturbance.