Support for customers who want to take responsibility for their behaviour and work to stop causing harm.
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If anyone is in immediate danger, always call 999.
We will take enforcement action where residents breach the terms of their tenancy - including behaviour linked to domestic abuse.
We also recognise that people can change. We will signpost and support residents who want to take responsibility for their behaviour and work to stop causing harm.
Help is available if:
You think you may be hurting, frightening or controlling someone else
You are worried about your behaviour towards a partner, ex‑partner or family member
You are a friend or family member concerned about someone who is using abusive behaviour
Getting help is an important step towards keeping everyone safe.
Support is available for Cheshire East, Cheshire West & Chester, and High Peak.
How to access support:
Contact our Safeguarding Team at safeguarding@peaksplains.org – for confidential advice, support or signposting
You can self-refer to local support services
Professionals may also refer you for support
Cheshire East, Cheshire West & High Peak
If you live in Cheshire East, you can contact the council’s Domestic Abuse Family Safety Unit (DAFSU) via the Domestic Abuse Front Door.
The service supports the whole family, including:
People who are being harmed
People who are worried about their own behaviour and want help to change
Families where children may be affected by domestic abuse
How to contact DAFSU:
Self‑referrals are accepted
They will:
Listen to your concerns
Assess risk and provide advice
Explain what support or programmes may be available
Refer or signpost to appropriate services
If you live in Cheshire West & Chester, you can contact the Domestic Abuse Intervention and Prevention Service (DAIPS).
DAIPS provides support to families affected by domestic abuse and can offer advice, risk assessment and referrals to specialist services.
While the service is victim‑led, it can also provide guidance and signposting where someone is worried about their behaviour and the impact on others.
How to contact DAIPS:
DAIPS will:
Carry out risk assessments
Offer advice about next steps
Signpost or refer to appropriate support services
In High Peak and surrounding areas, specialist services are available for people who recognise they are using harmful behaviour and want to address it.
Support focuses on:
Taking responsibility for behaviour
Understanding the impact on others
Safer, healthier relationships
Our Safeguarding Team can help you understand what support is available locally and make appropriate referrals or signposts: safeguarding@peaksplains.org
Respect Phoneline:
The phoneline is...
Free from UK landlines and mobiles
Does not appear on itemised bills
Confidential support for men and women
Supports people in heterosexual and same‑sex relationships
Respect provides:
Telephone advice
Email support
Webchat (see website for times)
Support is also available for friends and family members concerned about someone’s behaviour.
If you are a customer and are worried about your behaviour:
Contact our Safeguarding Team at safeguarding@peaksplains.org
We can offer confidential advice and signpost to local and national partner agencies
We will be clear about expectations while supporting steps to reduce harm
Seeking help will not automatically lead to enforcement action, but continued abusive behaviour may result in tenancy action.
If you are experiencing domestic abuse yourself, it is not your fault. You deserve to live your life free from fear and control. Please visit our support page for people experiencing domestic abuse for confidential support, local services and emergency contacts.
