Anti-social behaviour case review (complaints)
Tackling anti-social behaviour (ASB) in our communities
We know that anti-social behaviour can have a significant impact on individuals and others living and working in the wider community.
The Anti-social Behaviour, Crime and Policing Act 2014 introduced ways to give victims and communities a say in the way that complaints of anti-social behaviour are dealt with.
What is the ASB case review?
Unhappy with how ASB has been handled?
The anti-social behaviour case review (formerly known as the community trigger) gives victims of on-going anti-social behaviour the right to request a multi-agency case review. This is when behaviour is persistent and has already been reported to certain responsible agencies - e.g. the council, police, housing provider.
Agencies must carry out a case review when someone has requested one and if their case meets a locally defined threshold. Local authorities, the police, local health teams and registered providers of social housing all have a duty here.
Want more info on this? Find out what we mean when we refer to ASB case review.