Most people want to deal with us quickly and efficiently, whether that’s on the phone, online or on live chat.
You can get in touch with us in all the usual ways.
I’m delighted to say that over the last 18 months our response times on the phones have really improved.
Back in early 2021 we were taking too long to answer calls.
The average call wait time is now around 2 minutes.
Amanda Libecans - Customer Experience Manager
But we know that for some things, you just want to speak to someone in person in a private and safe space.
From Monday 9th January 2023
From the New Year you can call and speak to one of our friendly staff and request to meet with someone from our customer team, depending on your query.
If the best way for your issue to be resolved is to arrange a face-to-face appointment, we can look to do that for you in our newly reopened ground floor office space.
Please call us on 0800 012 1311 if this is something you would like to discuss.
Our office address is: Ropewalks, Newton Street, Macclesfield SK11 6QJ
Remember our staff work in lots of different places – in our communities, in their homes, in your homes and in the office.
So please don’t just turn up and expect a member of staff to be at Ropewalks. Simply book an appointment so that you don’t make a wasted trip.