Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Adding or removing household members Back

If you would like to add or remove a member of your household, who is listed as an occupant, from your tenancy, please email us at with their:

  • Full name
  • Date of birth
  • National Insurance Number (if aged 16yrs+)
  • Date that they have moved in or left the property.

It is important that if you are claiming Housing Benefit, you let Cheshire East Council know as soon as possible about this change as your housing benefit payments may be affected.

Email Benefits at Cheshire East Council: or call 0300 123 5013

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