Your impact

We wanted to know how to improve our services. Here's what you told us - and how we used your comments to make the way we work even better.

What is Scrutiny?

We invite our customers to join a Scrutiny Panel. These take place around twice a year.

This is where you focus on one of our service areas (eg grounds maintenance, repairs, anti-social behaviour) and you recommend how we can improve that service. 

Here are our most recent Scrutiny Panels - along with the panels' recommendations. 

Scrutiny Panel update (Jan 2023)

We have just completed our latest scrutiny review on how we are supporting our customers through the cost of living crisis. We'll update this page soon.

Join our Scrutiny Panel

We're always looking for people to be apart of our next Scrutiny Review. Let us know if you'd be interested in finding out more.

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