Get involved from the comfort of your own home or come along to meetings that interest you most. At this level, you can dedicate as much or as little of your time as you'd like.
Complete online surveys or comment on online documents from the comfort of your own home.
How often will I receive a survey?
We will email surveys or feedback requests up to once a month.
One-off meetings to discuss specific topics for example repairs or anti-social behaviour procedures and policies.
How will I hear about these ad-hoc meetings?
Complete our get involved online form and we will email you about upcoming meetings.
We will also post meetings and events on our social media.
We’ve asked Acuity to make these calls on our behalf, rather than contacting you ourselves, so that you feel you can talk freely and honestly about our services. We want your honest opinions - we’re committed to improving our services.
Why are you doing this survey?
It's important to us to get a better understanding of customer satisfaction.
We need your feedback to understand what we do well and what we need to get better at.
The survey is similar to other surveys we have carried out in the past and is based on the Social Housing White Paper Tenant Satisfaction Measures which will be formally introduced in April 2023.
Who will be contacted?
Any of our customers could be contacted – it’s a random process. Acuity will be using your preferred contact method which you've recently told us by completing the customer data form.
You could be sent an email with a link to an online survey, receive a postal questionnaire or be telephoned.
Acuity only make calls between the hours of 9:30am and 20:00 Monday to Friday and between the hours of 10.00am and 16:00pm on Saturday.
No calls are made on Sundays.
Don't worry if you get a call and you don't want to take part. Our interviewers will understand and they will also take you off their list so they don't call you again.
How long will the survey take?
The survey should only take between 10-15 minutes.
If you get a call and you can't do the survey at that time but would like to give your views, the team can arrange an appointment to ring you back at a more convenient time.
Who are Acuity?
Acuity Research & Practice (Acuity) provide resident satisfaction surveys and benchmarking services, helping housing providers to improve services and engage with their residents through an understanding of satisfaction, performance and profiling data. They have been providing consultancy services to the social housing sector for over 23 years.
You can read our privacy statement here.
If you're unsure about who is calling, you can always contact us and we will check it out for you.