Kitchens and bathrooms

Here's how we're using your feedback to target the homes that need kitchen and bathroom upgrades the most.

What's important to you

You told us that you want us to prioritise:

  • Building safety - including damp and mould. Keeping you safe is always our first priority.
  • Energy efficiency
  • Living independently 
  • Making sure your homes are in decent condition, especially kitchens and bathrooms

We're working hard to make sure we invest in your homes at the right time.

Kitchens are scheduled to be replaced every 30 years and bathrooms every 40 years - but we always check their condition and the condition of other parts of your home first, to help us prioritise the homes which need upgrades urgently.

What we're doing now

We want to get this right, so we're checking in on some customers' kitchens and bathrooms, as well as our 'business-as-usual' energy and stock condition surveys. This will help us create the list for kitchen and bathroom upgrades.

If we want to check your kitchen or bathroom, we will write to you.

Then, if we agree your kitchen or bathroom needs upgrading

  • You will get a letter from us to confirm this.
  • Our contractor will contact you to let you know when work will start.
  • They will also contact you to arrange a 'design survey' for your kitchen or bathroom.
  • This is also a chance for you to ask questions before work begins.
  • If a 'design survey' already exists for your home, it’s likely that they will still contact you to confirm your choices.

If your home needs an asbestos survey, we will plan this ahead of any work.

Environmental Essentials will contact you to make that appointment.

Answering your questions

Following the first lot of surveys, we'll contact you about the next stage if further work is needed. Our contractors will get in touch and arrange to look at your home. This is your chance to:

  • ask any questions you may have
  • choose the kitchen or bathroom you would like for your home.

Rather than ringing in, it’s best that you wait for this survey visit so that you get personalised answers to your queries. It will also help us to provide a better service for you.

How do we choose which homes to improve?

Your kitchen or bathroom gets planned in to our programme based on a condition survey of all homes that was carried out by Savills.

Over the last five years, we have completed 1,195 new bathrooms and 1,317 kitchens.

We will contact you when it is your turn.

We are also working closely with our tenant panel to explore how we prioritise this kind of work in the future and to make improvements to homes where it’s needed most urgently.

To provide better value for money we’ll be working across our patch, town by town. The program will start in Macclesfield and Knutsford and then move to Wilmslow, Alderley Edge, Stockport and Altrincham.

Your feedback

Get regular opportunities to have your say on policies and strategies just like this by joining one of our customer groups.

Contact us about kitchen or bathroom improvements

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