Improvements to your home

We're very proud of the quality of homes that we offer. In addition to our repairs service and safety checks, we undertake an ongoing programme of home improvements.

Kitchen and bathroom improvement programme 2021

After refocusing our Strategic Plan in December 2020, we made the decision to defer our programme of kitchen and bathroom improvements until 2022.

Over the last five years, we have completed 1,195 new bathrooms and 1,317 kitchens. We have also completed a full stock condition survey. We are aware that we have a small number of kitchens and bathrooms that do not meet the necessary Decent Homes Standard - work on these homes will be prioritised and completed in 2021- 22 as planned.

The ongoing pandemic has disrupted our improvements work, making it impossible to be in a customer’s home every day for days at a time. It also means that we can’t guarantee that we won’t leave customers stranded without essential facilities should an outbreak happen.

Following our stock survey, we are aware of more pressing improvement work that the Trust must complete (eg roofing maintenance), which we’ll be prioritising this year.

While some customers are keen for us to defer their kitchen and bathroom work, others will be very disappointed by this news. All affected customers will receive a letter very shortly notifying them of this delay.

We are working closely with our tenant panel to explore how we prioritise this kind of work in the future and to make improvements to homes where it’s needed most urgently.

If you have a question or concern, let us know via the form below. You can also scroll down and see whether we've already answered your query in our Q&A below. 

Contact us about kitchen or bathroom improvements

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Kitchen and bathroom improvements Q&A

Due to the Covid-19 pandemic, we feel it is the right decision to delay the work and get it done when it’s safe to do so. A number of customers have told us that they would rather that the work was done at a later date.

Also, if we remove your kitchen/bathroom, there is a risk that we would have to stop work mid-project if someone in your home or our team had to self-isolate. This would, of course, leave you without essential facilities.

If you have a repair to book in, please contact us to arrange a convenient appointment.

If however you have caused the damage to your kitchen or bathroom we will charge you for the required work.

• Website:
• Call: 0800 012 1311
• Email:

We undertake regular stock condition surveys so that the information we base our decisions on is up to date and accurate.

We have a record of all the kitchens and bathrooms that fall below the Decent Homes Standard and we’ll be completing these ones as soon as possible.

If you feel that you would benefit from a walk-in shower, wet room or other adaptation to your current bathroom, you need to contact Cheshire East’s Adult Social Care Team first.

You can reach their Occupational Therapist team by calling:

• 0300 123 5010 and selecting Option 2.
The Occupational Therapist will carry out an assessment and identify the most suitable solution for you.

They will then contact the Trust to let us know what they recommend. If you have any further questions please get in touch or visit our website.

We recommend that you get in touch with us first. That way we can make sure that we have all the information we need.

You can also follow our complaints process, which you can find here.

If you’d like to seek further advice and support, you can contact the Housing Ombudsman.
• Online complaint form:
• Phone: 0300 111 3000
• Email:
• Postal address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ

Other improvements

We make improvements to make sure that our homes are safe, dry, warm and maintained in the best possible condition. These are some of the works that we carry out: 

  • New heating systems or boilers

  • New wiring systems and consumer units

  • New kitchens and bathrooms, where necessary

  • Roofing (including associated work to chimneys and gutters)

  • Pointing and render repairs to walls

  • Windows and doors

Related information

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