Complaints and compliments

Dealing with your complaints and compliments

We want to hear from you—the good and the bad.

Here's how


When things go wrong we want to know so that we can look into the problem and put it right.

Tell us more about your complaint


We'd love to hear from you if you think we've done something well.

We love compliments

Lessons learned

Sometimes things go wrong and we want you to tell us when they do. This is because we want learn from our mistakes, and do our best to prevent them from happening again.

Find out how we've learned from our mistakes

Complaint Handling Code

We want to respond to your complaints fairly and effectively. This code helps us do just that.

Find out more

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