Dealing with your complaints and compliments
We want to hear from you—the good and the bad.
When things go wrong we want to know so that we can look into the problem and put it right.
We'd love to hear from you if you think we've done something well.
Sometimes things go wrong and we want you to tell us when they do. This is because we want learn from our mistakes, and do our best to prevent them from happening again.
Complaint Handling Code
We want to respond to your complaints fairly and effectively. This code helps us do just that.