We've received your complaint - here's what to expect
We will acknowledge your complaint within five working days from 02 January 2025. Our offices are closed from Tuesday 24 December 2024. We'll be reopening at 8.30am on Thursday 02 January 2025.
Got an emergency?
We're still here for you - call us on 0800 012 1311. First though, read this to make sure that you really have an emergency:
Here's an at-a-glance look at how our complaints process works.
