Q&A from our Head of Customers

Not everyone is comfortable about sharing their personal data. David Squires, Head of Customers, explains how we'll take good care of your information and why it's so important to us.

We are running a project to improve our services by getting to know our customers better. I hope these answers give you some reassurance if you take part in this really important work.

Why do I need to update my information?

With up-to-date correct information we can get your name right when we talk to you on the phone or in person. We can also get to know you that bit better so that when you contact us we understand a bit more about your situation and, perhaps, your needs.

Some of the questions are very personal. Why is that?

We ask some of these questions to make sure that we do not discriminate against any of our customers.

We understand that a person’s age, disability, ethnic origin, sexual orientation or medical conditions may affect their choice of home, the area they want to live, and the services they need and how they receive communications from the Trust. 

Importantly, understanding the diversity of our customers will help us work towards providing homes and services that meet everyone’s needs.

Do I need to answer every question?

No that’s fine. Answer all the questions that you feel you can.

Who can access my details?

When businesses ask you for more information they usually want to know what else they can sell you. That’s not the case with us.
We use your information to support you and your tenancy. You can find out more in our Privacy Statement.

How do I know that this isn’t a scam?

Very good question.

There are so many scams around at the moment so it pays to be cautious. If you are ever contacted by someone saying they are from the Trust you can always check them. Take their name and number, put the phone down and contact us.


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