You told us
That the messages you hear before you speak to an advisor were too long.
We have shortened the options from 10 down to 3.
We really hope you like the new and improved options and we welcome your feedback when you call us.
Whilst our phone options may have changed, our excellent customer service has not and you can still expect to speak to one of our knowledgeable, experienced and friendly advisors every time you call us on 0800 012 1311.
Want to have your say?
There are multiple ways you can get involved and have your say in how the Trust is run.