We're together with our tenants

We've signed up to the Together with Tenants Charter, created by the National Housing Federation, which encourages us to take a look at our commitments to you.
We want to work with you and give you opportunities to have your say and shape our services.

We also want to make sure that you know exactly what is expected from us, Peaks & Plains Housing Trust.


Customer Voice Manager, Rachel Marsland

The charter has six key commitments and we've signed up to all of them. 

1. Relationships

We're committed to treating all our residents with respect, whenever you speak with us. Our relationship will be based on openness, honesty and transparency. 

2. Communication

You'll receive clear, accessible and timely information from us about issues that matter to you - this includes information about your home, your community, any issues that we're facing and how we're run as a Trust. 

3. Voice and influence

We'll seek out your opinions and value your views. We'll use your ideas to help make our decisions. You should feel listened to about the issues that matter to you. 

We already have a range of opportunities to get involved, eg by joining our challenge group. You can find out more about getting involved here.

4. Accountability

We'll work together to make sure that decisions are made about the quality of our homes and services for the better.

5. Quality

You can expect your home to be good quality, well maintained, safe and well managed. 

6. When things go wrong

You'll have simple and accessible routes for raising issues and making comments or complaints. You'll also receive timely advice and support when things go wrong.

You can find out more about our complaints process here.

Ways to get involved

We’re always looking for customers to get involved with us. Whether you’d like to get involved once or get involved on an ongoing basis, come to meetings or have your say from home - we’ve got an involvement method that suits you. 

Find out more about how you can get involved with the Trust.

Next steps

We'll be reaching out to you soon, to get your input on the charter.

In the meantime, if you have any questions, get in touch with us by emailing getinvolved@peaksplains.org

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