A new way to help us improve our services

From May, The Leadership Factor (TLF), will be ringing some of our customers and asking a few survey questions over the next 12 months.

Why are you doing this survey?

It's important to us to get a better understanding of customer satisfaction. This time around, the survey will be focussing on on-going repairs, improvements and also overall satisfaction. 

We need your feedback to understand what we do well and what we need to get better at. 

Who will be contacted?

Any one of our customers could be contacted. TLF will be contacting 850 customers over the next 12 months.

All calls are made during the day and evenings to ensure we reach as many of our customers as possible.

They could call anytime between 09:30am - 20:30pm during the week and 09:00am - 13:00pm on Saturdays.

Don't worry if you get a call and you don't want to take part our interviewers will understand and they will also take you off their list so they don't call you again.

How long will the survey take?

The survey should only take between 10-15 minutes.

If you get a call and you can't do the survey at that time but would like to give your views, the team can arrange an appointment to ring you back at a more convenient time.

Who are TLF?

TLF Research’s an independent market research company doing this questionnaire on our behalf. They won’t use your contact details for any other reason. All information that’s shared with them is encrypted and is in line with the Data Protection Act 1998.

If you're unsure about who is calling, you can always contact us and we will check it out for you.

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