Issues with our supply chain

We've been having trouble getting the materials that we need for our maintenance and improvement projects. This is why, and this is what we're doing about it.

The materials that we use to repair, maintain and build our homes come from far and wide. Some of them from the other side of the world.

We work with procurement experts to make sure that the flow of quality materials is steady and reliable.

Recently, these experts have been warning us that we may see delays with the delivery of certain materials.

These shortages might affect our planned external repairs or improvement programmes, including:

  • Roofing projects
  • Lift replacements 
  • Fire prevention projects
  • Brickwork
  • Projects that include plastering
  • Joinery and other projects that need timber


Why is this happening?

Several things have happened in the world and they have all come together – at the same time - to cause these delays and blockages.

These include the global pandemic, difficulty in recruiting workers in these sectors, and Brexit.


What is the Trust doing about this?

  • We are working closely with procurement partners who help to keep us stocked up
  • We are thinking ahead about the kind of projects we’ll be working on in the future – even months or a year down the line
  • We’re talking to partners and other housing associations that are in the same boat – to share knowledge where possible


What does this mean for me and my home?

No one likes it when work is delayed, no matter what the reason.

If we must postpone you work – and come back another time – we will, at least, try to explain the reason why and do our best to give you a realistic new date.


We hope that this background information might help our customers to understand the reasons why some of their external repairs are delayed. Our procurement partners stress that this is a short-term problem and we’re working with them to get back on track.

- Amy Harding, Asset Manager

Your work

If you have outstanding work then you don’t need to do anything - please rest assured that a member of our repairs team will be in touch with you in due course if the delays are going to impact your appointment.

Want to take the matter further?

We recommend that you get in touch with us first. That way we can make sure that we have all the information we need.

You can also follow our complaints process, which you can find here.

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