We are so sorry to say that we have a lot of sickness in the Customer Team at the moment.
Our normal phone service is only available 8:30am -12 noon then 1.15pm - 2.45pm.
If you do not have an emergency
After this time, if you do not have an emergency:
- Email us at firstname.lastname@example.org (4 day response time to emails)
- Use live chat for emergencies and non-emergencies between 10am and 1.30pm.
- Or you can call back next week when our staff are well again.
If you do have an emergency - we are here for you
Your call will be diverted to our emergency line.
0800 012 1311.
Again, we do apologise about this.
If you smell gas
If you smell gas you should call Cadent on 0800 111 999.