We are so sorry to say that we have a lot of sickness in the Customer Team at the moment, but don't worry, we're always here for emergencies.
We are so sorry to say that we have a lot of sickness in the Customer Team at the moment.
Our normal phone service is only available 8:30am -12 noon then 1.15pm - 2.45pm.
If you do not have an emergency
After this time, if you do not have an emergency:
- Email us at firstname.lastname@example.org (4 day response time to emails)
- Use live chat for emergencies and non-emergencies between 10am and 1.30pm.
- Or you can call back next week when our staff are well again.
If you do have an emergency - we are here for you
Your call will be diverted to our emergency line.
0800 012 1311.
Not sure what counts as an emergency? Have a read ⬇
Again, we do apologise about this.
If you smell gas
If you smell gas you should call Cadent on 0800 111 999.