Reaching 100% gas compliance for three years

We’ve reached our third consecutive year having achieved 100% gas compliance. But what does this mean for you?

It means our expert Gas Team have been able to check all gas heating systems including testing the Carbon Monoxide alarm in all our 5,000 properties.

Why is my gas service appointment so important?

A little bit like a car, if a boiler isn’t serviced regularly, it might not be performing to the best of its ability or worse, it might break down.

An annual boiler service goes a long way towards preventing problems, ensuring efficiency and keeping your energy bills to a minimum, something we all like the sound of.

More seriously, poorly maintained boilers can produce carbon monoxide, a very dangerous and extremely harmful substance. You may have heard carbon monoxide be referred to as ‘the silent killer’ because it has no smell, colour or taste and the usual symptoms are similar to common illnesses like flu and other common viral infections.

Your appointment will usually take around 45 minutes or 90 minutes if you have a gas fire too.

What if I’m not available for the appointment date or time slot you send me?

That’s OK, we understand that the standard appointment windows might be awkward for some of our customers. Simply let us know when you are available and we can reschedule. You can reschedule on:

If waiting in isn’t an option, you will need to make arrangements with a friend, relative or neighbour, leave a key in our drop box at Ropewalks so we can attend in your absence or request an early morning, late afternoon or sometimes in extreme circumstances we can offer a Saturday appointment.

Find out more:

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