Getting to know us

Hi, I’m Charlotte Stanway, the new Tenancy Enforcement Co-ordinator at the Trust.

Tell us more…

Before starting here, I spent three years at university and completed a degree in Policing and Criminal Investigation. After graduating, I moved to London and worked for the Metropolitan Police Service for three years, before moving back to my home town to have my son and start my career at Peaks & Plains.

Wow, you’ve been busy. How long have you been working here?

I’ve worked for the Trust for nearly four years now, in a few different customer based roles. I started out as a Customer Advisor on the emergency control desk, before moving to the Customer Experience team around two years ago.

Recently, I’ve become the new Tenancy Enforcement Co-ordinator, and I’m looking forward to getting stuck in to my new role, meeting customers and helping them abide by the conditions set out in their tenancy agreements.

What will you be doing in your new role?

Mainly, I will be looking into reports of Anti-Social Behaviour that are reported to the Trust.

This means a bit of investigative work on my behalf, deciding the best course of action, working alongside partner agencies such as the local police and social work teams, meeting and interviewing customers; and hopefully reaching the best resolution possible.

Above all, the work I am undertaking will help our customers to live in safer and more secure communities.

What to do if you witness anti-social behaviour

From 4 April 2018, we’re introducing our new ASB reporting form. You’ll be able to find this on our website in My Advice.

Written by Default at 00:00



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