Become a Mystery Customer

A mystery customer helps check that we are delivering our Customer Service Promises. Here’s the best bit: you can do this role from the comfort of your own home. All you have to do is give us a call.
The most valuable feedback we receive is direct from our customers as its you who our services. With your input, we can improve the way we do things, so they work for you.


Amanda Libecans, Customer Experience Manager

Amanda, bottom right, talks to Challenge Group about how the Trust is improving the customer experience.

What do I need to do?

Every month, our Customer Experience Manager will send you an email and ask you to contact us about an issue on specific days – don’t worry, these dates aren’t shared with our teams answering the calls and you aren’t expected to do all of the dates.
You'll then tell us how our customer service team are doing - what went well? What needs improving?
The benefit of this is that you can get involved when it suits you and your lifestyle. Make a difference to the Trust - on your own terms.

Register your interest

Fill out the form below and tick 'I'd like to be a Mystery Customer'. You can also email us at

We'd love to hear from you.

Let us know how you'd like to get involved

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