My Account will be unavailable from Friday 29th at 7pm until Sunday 31st at midnight
My Account will be unavailable this coming weekend - but don't worry, we're still here.
We're working on important upgrades to My Account, which means that it will be unavailable from 7pm on Friday 29th May 2026, until midnight on Sunday 31st May 2026.
Got an emergency?
We're still here for you - call us on 0800 012 1311. First though, read this to make sure that you really have an emergency:
Smell gas?
Call Cadent straight away on 0800 111 999.
Not an emergency?
My Account will be back up and running for you after midnight this coming Sunday 31st May.
You can also email us at trust@peaksplains.org and we will get back to you in five working days.
Want to send us feedback?
Email us at complaints@peaksplains.org and we'll reply within 5 working days.
You can also fill out the form below.