Customer Questionnaire

Thank you to everyone who took the time to fill in our Customer Survey. We were keen to hear what you thought about our services and which of our priorities we should be concentrating on.

And you didn't disappoint us. We got a great response.

  • We emailed and wrote to all of our customers (around 5,200)
  • In total we received 679 responses.

Your responses

You've given us a lot of food for thought, particularly about how we can make it clearer about our responsibilities.

Customer event

Quite a few of you said that you might be interested in coming along to a Customer Event in November.

Due to the huge response we will be scheduling in three sessions in the New Year. If you expressed an interest we'll be sure to invite you along. 

Prize draw

Congratulations to Miss Grimshaw who won £50 in shopping vouchers.

You told us that we should concentrate on being a great landlord and improving our existing homes.
While many of you rated your experience of Peaks & Plains as 'excellent' or 'good' (88%) we know that we could do better and we've read all of your feedback.

More findings

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