This is a difficult time for all of us and our teams are working incredibly hard to maintain our services. We will continue to keep you updated regularly.
Most importantly, speak to us
During this uncertain time, it’s important to remember that we're here to help and support you.
You can contact us by:
- Speaking to us on live chat
- Emailing email@example.com
- Calling 0800 012 1311
Our phones are quite busy, but your call is important so please be patient we really want to talk to you.
If you are having difficulties paying your rent - contact us straight away.
Above all we want to help. So don't struggle alone.
If you would like to talk to someone about your rent email firstname.lastname@example.org and someone will be in touch.
Ways to pay your rent during the outbreak:
- My Account
- Direct debit
- Standing order
- Calling 0800 012 1311
Until you're advised otherwise, you can:
- Pay by post
- At the bank
You might have seen our vans out and about on the roads that's because our teams are working hard to keep you safe in your homes.
We are still doing emergency visits.
We’re really sorry, but if you have non-essential repairs booked in we will be contacting you shortly to cancel your appointment.
Asking you a few more questions
If you are contacting us to report an emergency repair we will be taking additional precautions to keep you and our staff safe.
So don’t be surprised if you are asked a few more questions on the phone or at your front door. We are doing this to help keep everyone safe, so we hope you understand. Any information you provide will be kept confidential.
Here is an example of a question you might be asked,
Just before I visit, can I confirm if there is anyone in the property who may have been exposed to the Coronavirus, currently self-isolating or showing any symptoms to the virus?
If the answer to this question is yes then we will need to take measures to keep our customers and staff safe or to re-arrange.
Servicing and safety checks
We will be continuing to carry out the servicing to ensure all our properties are safe. This will include things like:
- Electrical tests
- Gas servicing
- Water safety testing
- Fire safety assessments, servicing and testing
- Asbestos risk assessments
- Testing and servicing of passenger and domestic lifts
Kitchens and bathrooms
If we are part way through doing up your kitchen or bathroom we will finish the work.
If we haven’t started on yours yet we will need to postpone the work until further notice.
The situation is being closely monitored by the Trust and we will continually review our plans so that we can provide you with essential services.
We take our lead from the NHS guidance, Public Health England and the Government.
- Find out what our response to coronavirus has been
- We’ve put together a list community groups offering support during this time
- Health advice from the NHS
- Government advice on school closures, staying safe, financial support and how to protect extremely vulnerable people.
- Universal credit