- No heating
- No hot water
- Boiler rumbling
- Reset button flashing
- Water dripping from the plastic pipe
Why does this happen?
The condensing pipe which takes the condense waste from the boiler to the outside of your property via a grid or waste pipe could be blocked with ice.
How can this be fixed?
You might be surprised to know that this is something you can fix. All you have to do is follow these simple steps:
- You'll need to heat up the condensing pipe inside the home or outside with either a kettle, hair dryer, towel or hot water bottle. (It is the pipe which goes out from the boiler through the brickwork to outside.)
- The pipe will begin to drip and eventually thraw (can take a while but may be much quicker than waiting for a call-out during this busy period).
- Once thawed, the boiler must be reset. This can be done by holding the reset button in for 10 seconds and then waiting 2 to 3 minutes for the boiler to refire.
Don't worry, if you need our help to talk you through it you can call us or speak to us on live chat.
If this doesn't fix the problem with your boiler please contact us and we will send one of our engineers out.