Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Our responsibilities Back

It is our responsibility to make sure that the Trust owned grounds maintenance areas are kept as per the agreed specification. We are responsible for cutting Trust owned communal grass during the April – October season, carrying out shrub and hedge cuts to Trust owned areas outside of the bird nesting season, and managing non-native invasive weeds in communal areas.

We believe that attractive neighbourhoods add to the sense of pride you have in your community and that the environment contributes to your quality of life.

To help us achieve this, our grounds maintenance service, provided by our carefully selected contractor Burleys TCL Group, maintains our green spaces by:

  • Cutting grass 16 times a year
  • Pruning shrubs and bushes once a year
  • Cutting hedges twice a year
  • Maintaining trees (all our trees have been surveyed and tagged with a serial number, which we use to monitor trees and carry out maintenance when needed)

When will my grass get cut?

We've been working closely with Burleys over the winter to find a better way to keep you up to date. Now you can visit their website to find the date of the next cutting cycle where you live.

What happens in bad weather?

Unfortunately bad weather sometimes affects the work the grounds maintenance contractor are able to do. If it’s raining they’ll still cut grass. But in extreme weather the machines might damage the grass or lift mud to the surface, which might mean we’re not able to finish the job.

If this happens, we’ll contact you to let you know when our contractor will come back.

The standard of work

 The standard of our contractor's work is monitored by our Estate Services Team when they carry out their inspections.

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