Advice for customers

Get quick answers to all the most common questions from rent queries and repairs to house swaps and home improvements.

Additional keys Back

We will always give permission for you to have additional keys cut for your property, and you will only ever need to request written permission if you live in one of our sheltered schemes.

To request a suited key for one of our sheltered schemes, please email us directly at and a member of our Trustlink team will help.

We will only issue keys in a sheltered scheme if you are on a 1* level of service. Please be aware that if we do give permission for you to have a suited key, you will need to pay the cost of this.

Was this page useful?

Still need help?